FREQUENTLY ASKED QUESTIONS
Gray & Co. attracts highly discerning travelers from around the globe who seek “the best of the best”. They want seamless execution and the highest levels of service, diligence, quality, and discretion from start to finish—from the earliest stages of planning where and when to travel to after the trip has been completed. They are curious folks looking for the ultimate upscale customized trips which combines activity, culture, and so much more.
- What is active travel?
- “Active Travel” involves some form of outdoor physical activity (e.g. walking, hiking, cycling, paddling, yoga etc.) almost every day of the trip.
- You don’t have to be an athlete! We cater to all levels and interests.
- Why Gray & Co.?
- Gray & Co. is the only Active Travel company that offers exclusively CUSTOM + HIGH – END + ACTIVE trips. We have never done anything else!
- No set departures. Every trip is custom and discretely guided/produced by our elite in-house team, while collaborates with local experts.
- Who travels with Gray & Co.?
- Most of our travelers book with us again and again. New travelers come to us most often by way of referral.
- High net worth individuals and their friends – all of whom are well-traveled, curious, active and discerning. Most own or lease private jets.
- Multigenerational families – We excel in planning for kids of all ages. 5-8 year olds versus ages 8-12 versus teens or college-aged kids and beyond have different wants and needs. Our team is stacked with experts in family travel who design unique family adventures for every stage of family life.
- Individuals who are safety, privacy and security conscious.
- We work directly with clients and travel agents.
- How "active" do I need to be?
- Fear not! We cater to all ability levels. Care to ride the same circuit as the pros? No problem. Prefer a short walk, followed by a cooking demonstration and spa treatment? We welcome that, too. Typically, we suggest 3-4 hours of activity each day. Trips are supported by vehicles that are there for weary travelers or to carry extra gear, purchases, etc.
- What if our group has varying ages, interests and activity levels?
- We happily cater to a wide variety of travelers, and want the pace you set on the trail or road to be your own. This is one of the many reasons why we have such high guide to traveler ratios and multiple vehicles–so that we can deliver the ultimate in flexibility.
- What about corporate groups?
- Gray & Co. designs and produces active corporate retreats. From choosing the right destination to fine-tuning venues and menus, the Gray & Co. team provides the ultimate environment for executive learning and bonding. Recent getaways include a bankers’ road biking retreat in California and a corporate multi-sport escape for Expedia in Whistler.
- What happens on a typical day?
- In the morning, we bike or walk for a few hours between historic and cultural sites, stopping for coffee along the way. Lunch tends to be at a casual restaurant or picnic. In the late afternoons, most people love to relax, read, have massages, shop, taste wine, etc. Dinners can be Michelin-starred affairs, but more often than not, our travelers love casual bistros and trattorias. You choose. We recommend at least two nights at the same fabulous hotel, villa, estancia or châteaux to let you unpack and unwind. Or take over an entire hotel – some of our faves include Estancia Vik in Uruguay, Matakauri Lodge in New Zealand and Awasi in San Pedro de Atacama, Chile.
- What kind of support can we expect on the trip?
- Most trips feature a team of guides, experts, drivers and mechanics.
- Multiple small luxury vehicles with drivers and guides allow travelers to go at their own pace.
- We take pride in curating and vetting every aspect of the trip. We test, retest and then retest again right up to the client’s arrival.
- Trips offer maximum, yet well-edited choice and flexibility.
- We’re seasoned in collaborating with private air flight teams/FBOs as well as security.
- We cater to each individual traveler, often creating multiple itineraries within a day. Wherever we go, we craft exclusive experiences that show off the best of the destination and “give back” locally.
- Can I bring my own bike?
- Absolutely. Many of our travelers choose to ship their bikes or check them as oversized baggage. Please contact us if you’d like more detailed information about traveling with your bike.
- Can you provide a bike, helmet and/or gear for me?
- We can provide high quality carbon fibre road bikes, hybrid touring bikes and e-bikes to all cyclists. Many people find this to be simpler than shipping their bike. We can also arrange for helmets and other gear to be available.
- What if I want to travel on my private jet?
- No problem. We have years of experience working with private airports, handlers, pilots and crew.
- What about travel and health insurance?
- Adequate travel and emergency medical insurance are essential and are your responsibility.
- How do you charge for your services?
- Gray & Co. specializes in planning the most upscale active travel experiences. All our trips are discretely produced and guided to ensure seamless execution, always integrating plenty of choice, flexibility and privacy. Service levels are among the highest in the industry.
- The cost of trips vary depending on myriad factors including number of participants, destinations, lodging, type of activities, complexity of itinerary etc. Trips are rarely less than $3- 4K USD per person, not including airfare to the destination.
- A non-refundable deposit is due upon booking. Final non-refundable payment is due 60 days prior to the trip. Additional costs incurred on the trip may be post billed.
- Please call to discuss more details.